Grievance Redressal
How a complaint is handled
A 90 second walk-through: file a complaint, get a number, the team replies, you check the answer.
Draft for legal review. Highlighted items are still to be filled in.
In short: if something is wrong, write to our Grievance Officer. We acknowledge within 48 hours and resolve within 30 days.
1. Grievance Officer
- Name: [OFFICER]
- Email: [EMAIL]
- Address: [ADDRESS]
This is the officer named under the Information Technology Act, 2000 and its Rules, the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, to the extent they apply to NOW.
2. What you can complain about
- How we handle your personal data.
- A payment, refund or charge.
- The service or something in our policies.
- A security problem.
3. How it works
- Write to the email above from your registered email. Say what happened and what you want.
- We acknowledge within 48 hours.
- We resolve within 30 days and tell you the outcome in writing.
4. If you are not satisfied
- For personal data: the Data Protection Board of India, once it is accepting complaints.
- For consumer matters: the National Consumer Helpline, 1915 (consumerhelpline.gov.in), or your District Consumer Commission, which you can reach through e-Daakhil.
- For online financial fraud: 1930 or cybercrime.gov.in.