Refund and Cancellation Policy
1. Refunds by plan
- ₹3 trial: not refundable, because you get the full trial. Exception: a double charge, or a charge where the trial did not start.
- ₹599 Lifetime Core: full refund if you ask within 7 days of paying, with no reason needed.
- After 7 days: refund only if we have not delivered the core features listed as live when you bought, or you were charged without your authority.
- Optional subscriptions: cancel any time. It stops at the end of the paid period. We do not refund a period that has already started, except for a billing error.
2. How to ask
Write to [EMAIL] from your registered email. Give your shop name and the Razorpay payment ID if you have it. We reply within 2 working days.
3. How fast the money returns
Once we approve, the refund goes back to the original payment method through Razorpay. It normally reaches you in 5 to 7 working days, and your bank can take longer.
4. Charged but not activated, or charged twice
Our system confirms payments by signature and by Razorpay's webhook, so most of these fix themselves within minutes. If your plan is not active, or you were charged twice, write to us. We will activate your plan or refund the extra charge within 7 working days.
5. Deleting your account
Deleting your account does not refund a payment or cancel optional subscriptions. Cancel subscriptions first. If you want a refund inside the 7 days, ask before deleting.
6. Your legal rights
This policy does not take away any right you have under the Consumer Protection Act, 2019 or other law. You can also raise a complaint with our Grievance Officer at /grievance, or with the National Consumer Helpline on 1915.